Frequently Asked Questions

General Questions

No, WiFi is required.

Yes, power is required for the Camera and the Speaker/Extender to work.

The App can be downloaded from the Google Play store or the Apple App store for iOS.

The camera and the keypad can mount to almost any surface, using the supplied screws or bolts and various mounting accessories provided.

No, the system is easy to set up and typically takes 30-40 minutes to complete installation.

Installation

The Pool Safety Cam is water resistant, meaning it can stand up to almost anything Mother Nature has to throw at it. The power cord on the camera is also water resistant, but with almost ALL electronic devices, the plug should be treated like live electricity and not left on the ground while plugged in or near water. If the camera is plugged into a proper outdoor receptacle there should be no issue. If you are using an extension cable you must keep that out of the water, we recommend using products like a “dry when in use” outlet cover, or a waterproof box like this: Weatherproof connection box or Dry Outlet Cover.

The Pool Safety Cam uses a cloud-based AI software to constantly review movement in areas within the field of view of the camera lens. When movement is detected, notifications are triggered to a smart phone App and an alarm is sounded on the camera and wireless speaker.

The camera is powered by AC adapter, the speaker is plugged directly into an outlet and the keypad is powered by two AAA batteries.

Using top quality lithium batteries and typical usage, the batteries will last an average of 1 year. You may monitor the battery status in our App.

Yes, we offer a one year warranty from date of purchase.

The Pool Safety Cam was designed in the United States and is assembled from parts sourced in China at an ISO 9001 certified facility.

Compatibility

No, the Pool Safety Cam is only compatible with iOS or Android devices.

iOS 11 or Android 5.0 and above are necessary for the mobile application.

Currently we do not provide access from the web or a desktop application.

Yes, multiple users may access the live feed and notifications provided by Pool Safety Cam.

Yes, you may add additional Pool Safety Cam camera systems to the home page of the same user on the App.

Technicial

Yes! The Pool Safety Cam is designed to support 120-240v with plug adapters for both the camera and wireless alarm.

The Pool Safety Cam has a 160° field of view with its fish-eye lens. The AI can reliably detect human motion up to 35 feet in every direction.

1080p

No.

The Pool Safety Cam only works on 2.4ghz, which provides the greatest range.

If your router has the ability to assign static IP addresses, then yes you can.

No, internet is required.

Yes, as long as it has electric power. The devices use 2 different communication technologies to communicate. If your home WiFi is down, you will not get notifications on your phone, but the keypad and the alarms from both the extender and the camera will continue to work.

Yes the SwamCam is IP65 rated.

Yes, we support WAP2 and web encryption.

  1. Check phone settings to make sure notifications are enabled.
  2. Check settings on the Pool Safety Cam App to make sure Quiet hours are not set during the times you want to receive notifications.
  3. Try logging in and out of App.

You may not have a good enough WiFi signal coming from your home router to the Pool Safety Cam camera. Try moving the wireless siren/extender to a location between your home router and the Pool Safety Cam camera.

It’s best to keep the extender alarm inside a room in the house closest to the pool (or location you are mounting the camera) and also in between your home router and Pool Safety Cam camera.

The camera chooses which is the strongest signal (extender or router) and will automatically switch to the stronger one.

For the first 24 hours after set up, the extender and camera use the AI to configure the most optimal WiFi signal. Check back after 24 hours, if your signal does not improve, modify the placement of the extender (and camera if necessary). If the issue persists, please contact customer support.

Payment

We charge your card upon the confirmation of you order and will endeaver to ship it out as early as we can.

We use PayPal for our transaction processing. They employ TLS and secure encryption for all transactions.

Yes, after you complete your purchase you will receive confirmation at the email address you provided.

Yes! We accept returns on products bought directly on our web site within 30 days from receipt. The Items must be in new or like-new condition and repackaged. The buyer is responsible for return shipping and we advise the package be insured, we are not responsible for lost packages that do not have proof of delivery. You should contact customer service to obtain an RMA number prior to sending anything in. No returns will be processed without an RMA.

Usage

No, the App can push notification to a device even when not open, however if you log out then you will not receive notifications.

WiFi or cellular access is required to access the camera’s Live View feature.

Yes.

The smartphone does require internet access whether cellular or WiFi to receive notifications.

Yes, Pool Safety Cam provides a live HD (1080p) feed with a 170 degree viewing angle.

You may use your phones internal screen recording application to record videos, however the premium subscription allows you to record and save Live Video direct from the app.

No, all you need is close proximity to your router and an Android or iOS phone.

Yes, the camera provides night vision, however depending on the amount of additional sources of light, the detection distance at night will be more limited than at day time.

Guarantee

No! there is no product that can guarantee to prevent drownings. We provide a user-friendly system to assist in drowning prevention.

Poolside peace of mind.

Our pool safety solutions provide more than just products – they deliver peace of mind. Embrace worry-free water moments, knowing that your oasis is safeguarded by our commitment to pool safety excellence.