Installation Setup

Watch the Pool Safety Cam in action

Step by Step Installation

1. Download App.

2. Sign Up and create an account.

3. Go to Add Devices in 
the App.

4. Plug the camera into an outlet near the router, select camera and add camera to App.

5. Select Alarm, scan the QR code on the alarm/extender.

6. Plug the alarm/extender into an outlet near the router, wait for it to boot then add alarm/extender to App.

7. Insert the batteries into the keypad.

8. Select Keypad and scan QR code to add Keypad to App.

9. Move the camera to pool location, remove protective film and test before permanent installation.

10. Install camera at the correct location at pool (optimally between 1.2 and 2 metres high off the ground).

11. Plug in the extender at a desired location preferably inside the house in an outlet closest to the pool.

12. Check the App to make sure the camera has good reception and if not, move the extender to a better location.

Troubleshooting Guide

Please ensure that the software and the firmware is up to date before troubleshooting.

Alarm/Repeater fails to add

  1. Go to settings > device information and see if there is an alarm/repeater listed
  2. If so, swipe left or tap and delete
  3. Return to add devices, scan the QR code, but don’t add until you plug it back in
  4. Be sure to add the alarm/repeater while setting up the camera INDOORS, NEAR THE HOME ROUTER.
  5. If the above steps fail, factory reset (using the provided reset tool in the bag of bolts, while the repeater is fully booted up, insert the tool into the pinhole in the bottom of the device until you hear “Factory Reset in Process”) the Alarm/Repeater and try again.

Camera Offline

  1. Confirm the camera has power. There will always be a status light on front if it does. If not, check the power cord.
  2. Bring the camera back indoors and confirm it works near the router
  3. Make sure the alarm/repeater was added properly to the system by checking settings>device information and confirming there is a line item for the alarm/repeater (if not, see Alarm/Repeater fails to add)
  4. If the repeater is properly added to the system and the camera is still offline intermittently, change placement for the repeater in the home, the repeater needs to overlap the home WiFi signal while still being able to broadcast out to the camera near the pool

Intermittent motion detection

  1. If the system is not detecting human motion make sure that the sun is not directly pointed into the camera lens, it will effect the motion detection capabilities.
  2. Check settings>motion settings and view the detection area or customized detection zone (premium) and confirm you have captured the proper space in the zone.
  3. Be sure not to have the live view or motion detection zone screens open while testing. The system will not alert while you are streaming the video.
  4. Confirm the camera is not mounted with a corner tipped or canted up or down; the SwamCam needs a level horizon to look for that human movement.
  5. Confirm the camera is mounted between 4-6 feet (approx) from the surface the people will be walking on. If the SwamCam looks down, let’s say from a high eave of a house, it will may not see the arms and legs needed for proper human motion detection.
  6. If you’re having a problem not listed here or these steps do not work please contact us.

Keypad is non-responsive

  1. Change the batteries.
  2. Bring the Keypad close to the camera and retest.

Still have questions?

The Pool Safety Cam uses a cloud-based AI software to constantly review movement in areas within the field of view of the camera lens. When movement is detected, notifications are triggered to a smart phone App and an alarm is sounded on the camera and wireless speaker.

No, the Pool Safety Cam system is easy to set up and typically takes 30-40 minutes to complete installation.

Yes, as long as it has electric power. The devices use 2 different communication technologies to communicate. If your home WiFi is down, you will not get notifications on your phone, but the keypad and the alarms from both the extender and the camera will continue to work.

We accept returns on products bought directly on our website within 30 days from receipt. The items must be in new or like-new condition and repackaged. The buyer is responsible for return shipping and we advise the package be insured. We are not responsible for lost packages that do not have proof of delivery.