Return Policy

Pool Safety Cam return policy allows for products purchased directly from https://poolsafetycam.com.au to be returned during the initial 30 day period from date of receipt. We will refund the full purchase price paid minus any shipping, handling, import or export fees and costs.

To return your product under the return policy, please contact Pool Safety Cam either via email.

Please note the following:

• The returned item must be in the original Pool Safety Cam packaging, with all materials included, and in new or as-new condition
• A Pool Safety Cam return authorization number (RMA) must first be obtained from customer support as provided below. We will only refund you the purchase price; expedited shipping and handling costs are not refundable.
• The Buyer is responsible for all return costs; we recommend you insure the product for the original purchase amount. Pool Safety Cam is not responsible for lost items in return shipping.
• You will receive an email confirming the RMA number.
• Pool Safety Cam must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA.

Return authorisation numbers are valid for only 14 calendar days days from issuance. If the product is returned to Pool Safety Cam without a Pool Safety Cam return authorisation number, and/or beyond the 14 calendar day period, and/or without proper packaging, Pool Safety Cam retains the right to refuse delivery of such return or may return the unit to you at your expense and with no refund issued.